These terms define the scope, payments, communication process, revisions, ownership, and delivery conditions for all website design and development projects.
The Service Provider agrees to design, develop, and deliver the website/application as per the approved proposal, quotation, or Statement of Work (SOW).
Only the features, pages, integrations, and functionality specifically mentioned in the approved quotation are included. Any additional work will be quoted separately.
Invoices must be paid within 7 calendar days unless otherwise agreed in writing.
The advance payment is a booking and resource allocation fee. Once the project has commenced, the advance is strictly non-refundable as it covers planning, consultation, design, development time, and project management.
Project timelines depend on timely receipt of content, approvals, credentials, and feedback from the Client. Any delay from the Client automatically extends the delivery schedule.
To avoid misunderstandings, all official project communication shall be accepted only through Email or the designated Project Ticketing System.
Phone calls, WhatsApp messages, SMS, voice notes, social media messages, or verbal discussions are not considered official communication.
These channels may be used only for meeting scheduling, general discussion, or emergency coordination. Any instructions received through these channels must be confirmed via Email or Ticketing System before implementation.
Online meetings are included as required during the project. Meetings exceeding 60 minutes, repeated meetings due to changing requirements, or onsite visits may incur additional charges unless included in the quotation.
The project includes up to 3 rounds of revisions.
Revisions are limited to modifications of approved designs or content. New pages, new features, workflow changes, integrations, or redesigns after approval are considered additional work.
Any modification outside the approved scope requires written approval, revised quotation, additional timeline, and additional payment.
If the Client fails to provide required content, approvals, or credentials for more than 15 calendar days, the project timeline will automatically be extended.
If the delay exceeds 30 calendar days, the project may be placed on hold. Resuming the project may require revised pricing and timelines.
If milestone payments are delayed beyond 7 calendar days, the Service Provider reserves the right to suspend work until payment is received.
Delayed invoices may attract a late payment charge of 2% per month or the maximum amount permitted by applicable law on the outstanding balance.
The Client shall review each milestone and provide feedback within 7 calendar days. If no feedback is received within this period, the milestone shall be deemed approved.
The website will be deployed to the live server only after final approval and full payment. No source code, admin credentials, database backups, graphics, design files, or project files will be shared before complete payment.
Unless specifically mentioned in the quotation, domain registration, hosting, SSL certificates, premium themes, plugins, third-party APIs, payment gateways, SMS/email gateways, cloud services, and external software licenses are excluded.
The Service Provider is not responsible for issues caused by hosting providers, domain registrars, payment gateways, Google services, Meta services, WhatsApp Business, external APIs, plugins, or software vendors.
The website will be tested on modern versions of major browsers and standard desktop, tablet, and mobile devices. Support for outdated browsers or unsupported devices is outside the agreed scope unless specifically mentioned.
The Service Provider provides 15 days of free technical support after project delivery. Free support covers bug fixes and technical errors related to delivered functionality only.
Free support does not include content updates, design modifications, new pages, new features, third-party integrations, SEO, performance optimization, hosting/server issues, or extra training.
All source code, designs, graphics, databases, UI/UX, documentation, and project assets remain the exclusive property of the Service Provider until all payments are received in full.
Both parties agree to keep confidential all business information, credentials, pricing, technical documentation, and project materials shared during the engagement.
The Service Provider's total liability shall not exceed the total amount actually paid by the Client. The Service Provider shall not be liable for indirect, consequential, incidental, special, or business losses.
Neither party shall be liable for delays or failures caused by events beyond reasonable control, including natural disasters, government restrictions, internet outages, cyberattacks, power failures, pandemics, or other unforeseen circumstances.
If the Client remains unresponsive for more than 30 consecutive days, the project shall be considered abandoned. Reactivation may require revised pricing, timelines, and resource availability.
The parties agree to first attempt to resolve any dispute through mutual discussion and good-faith negotiation. If unresolved, disputes shall be subject to the jurisdiction of competent courts in Bengaluru, Karnataka, India.
These Terms & Conditions, together with the approved quotation, proposal, Statement of Work, and any approved Change Requests, constitute the complete understanding between both parties.
The Client is deemed to have accepted these Terms & Conditions by signing the agreement, approving the quotation by email, confirming acceptance through email, paying the advance amount, or instructing the Service Provider to commence work.